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Customer Service Rep

Iowa City, IA


Full & Part-Time Job Opening in Iowa City, Iowa


In the role of Customer Service Representative, you are responsible for receiving inbound or making outbound calls to our customers. You simply provide them with Customer Service and answer any questions they have. You then are responsible for up-selling and offering new products and services. This is an entry level position, and we conduct paid training for all new hires.





 7 AM – 4 PM | 12 PM – 9 PM | 4 PM – 9 PM


In this role, you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team, our entry level customer care representatives are responsible for the following tasks:

  • Listen to and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade customers
  • Explain and position products and process when interacting with customers
  • Appropriately escalate customer dissatisfaction
  • Ensure first call resolution through problems solving and effective call handling


Desired Skills

What makes a successful Customer Service Rep at Mass Markets? These are some of the top attributes we are looking for to fill this position:
  • Clear & Effective Communication
  • Adaptability
  • Basic PC Skills
  • Active Listening
  • Empathy

Candidate Qualifications

Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or phone-based roles is a plus but not required. Other job requirements are:
  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Must have the ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast-paced environment
  • Highly reliable
  • Minimum 18 years of age
  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job


Comprehensive Benefits

  • Guaranteed Issue Life Insurance up to $100k
  • Term Life Options
  • Whole Life Insurance
  • Medical/Dental/Vision Insurance
  • Roth & Traditional IRA Retirement Investment
  • Job Progression Plan with Regular Pay Increases

Work with Friends

Bring your friends too! In order to expand our talent pool, we highly encourage our employees to take part in the Mass Markets Employee Referral Program. If you know qualified cantidates, then this is a great opportunity to work alongside your friends.

Relaxed Environment

At Mass Markets, we believe culture is equally important as pay, which is why our team members enjoy flexible scheduling, casual dress, and a lively atmosphere. Whether its a game of ping-pong in the break room or pizza on-the-house, there is always something to look forward to.

Unrelenting Growth

Mass Markets has been named on Inc. Magazine’s ranking of the Fastest Growing Private Companies nine times, and continues to be a major employer for the many regions in which the company is established.



At Mass Markets we believe that hard work should pay off, therefore we make sure that our compensation and rewards are exceptional. Our people are not just employees; rather, they are our business, our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


Regular daily, weekly, and monthly incentives are part of the overall compensation that our team members enjoy, including cash uploads to company issued Visa card, and prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.


Full Benefits
Competetive Compensation
Paid Time Off
Paid Training


Full Benefits
Competitive Compensation
Paid Time Off
Paid Training


At Mass Markets’ we believe our culture is critical to our success as we continue to grow.  It goes beyond recruiting and is bigger than any one person.  People and culture are our competitive advantage and our reason for coming to work each day.  We believe that we best serve our customers and our stakeholders by ensuring that our team is happy, high energy, innovative and driven.  It may be a desk job, but it is far from boring (NOT BORING DESK JOB).  Internally as a team and with our customers and partners, we strive to deliver an exceptional experience.  We are not an ordinary company; we don’t want our people to be ordinary, and that means providing a unique and fun environment, competitive compensation and treating people right.  In everything we do and in the high impact results we deliver, we strive for EXCEPTIONAL.

Following a short and fun, best in class inside service, sales, and product training, you will jump right into earning bonuses, winning contests and having and a great time delivering exceptional as part of our high-performance team. This a rare opportunity to share in the vision and success of a growing company.  A job that will keep you engaged, smiling and earning more money every year.


Mass Markets has been established in the Iowa City, IA market since 2003, with the current Iowa City Corporate Headquarters being recently relocated to a nearby updated facility in 2013. This Iowa City job is located just minutes from downtown and the University of Iowa. The three-floor, 42,000 sq. ft facility has 225 production stations across broad hours of operation, meaning scheduling is highly flexible. A modern contact center, the site has a redundant and diverse network, off-site and secure data center; wall mounted LCD TV’s for custom reporting dashboards, and a contemporary and open station configuration.

Mass Markets- Iowa City, IA

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As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.