INBOUND CUSTOMER SERVICE & OUTBOUND SALES REPRESENTATIVES

NOW HIRING: Full-Time & Part-Time Openings In All Mass Markets Locations

ABOUT THE POSITION

As a Mass Markets customer service or sales representative, you’ll be in charge of handling inbound customer service inquiries using state-of-the-art communications technology & customer experience methodology. Interact with hundreds of customers each week across the country to resolve support issues, sell new products & services, and ensure a positive customer experience. As a trained expert, you will work on behalf of some of the world’s most recognized brands!

THE BASIC REQUIREMENTS

  • Must be proficient with basic PC skills
  • Able to learn customer service apps
  • High school diploma or equivalent
  • Professional communication skills
  • Excellent customer service skills
  • Minimum 18 years of age
  • Ability to multi-task
  • Highly Reliable

 

WHAT DOES MASS MARKETS DO?

Providing our Fortune 500 clients Anything-as-a-Service (XaaS) in regards to Business Process Outsourcing & Software-as-a-Service (SaaS), our partners expect only the best from our talented team. We recruit hardworking, positive individuals with minimal to no work experience, giving them the most valuable skill sets they will ever learn. As our clients grow, so do the opportunities & rewards within Mass Markets.

HOW OUR TEAM FEELS

 

 "I love working for Mass Markets because there is always something exciting going on. There are contests where we can win a multitude of prizes, along with random moments when the supervisors start singing!"

 

- SHANNARA HAWKINS, SPEARFISH, SD

HOW OUR TEAM FEELS

 

"My Favorite part would have to be the people that I work with. The interactions I have with each & every person is really more of a family feel than just coworkers”

 

- JAMIE FOGLE, IOWA CITY, IA

HOW OUR TEAM FEELS

 

“This place rocks!!!! I have never had a job that made me enjoy my work until now. GO MASS MARKETS!!!”

 

– JAZLYN RICHARDSON, WEST DES MOINES, IA

HOW OUR TEAM FEELS

 

"MA$$ MARKET$ = MA$$ OPPORTUNITIE$”

 

- TERESIA BENNETT, IOWA CITY, IA
Agents on Break in Des Moines

NOT READY TO APPLY?

We Understand! Fill out the form below & one of our Talent Acquisition Specialists will reach out to you directly to talk about open opportunities at Mass Markets.

ABOUT MASS MARKETS

Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency. We execute business-to-business (B2B) & business-to-consumer (B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.